Terms and Conditions
General Terms & Conditions
You cannot play or use www.bitgames.io or any related site if you are a resident of any jurisdiction that has laws preventing online gaming.
When registering on our website you accept the terms and conditions written on this page.
You agree to be bound by these terms and conditions whether you access the website through a computer network, mobile network or any other means. Your failure to comply with these terms and conditions may result in disqualification, closure of your account with us, forfeiture of funds and/or legal action against you, as appropriate and as further specified in these terms and conditions.
If you have any questions regarding these terms and conditions we encourage you to seek independent legal advice before continuing with the registration process.
Definitions of terms used in this document
"Account" means an account held by you with us ( with its website www.bitgames.io) for the purposes of carrying out betting and gaming transactions via the website.
"Account Balance" means the amount of real money in your account at any time, excluding pending bets and any amounts forfeited by us or due to us for any reason.
"Games" mean any and all of the games, gambling and betting services offered from time to time on the website, including but not limited to casino, poker, bingo and lotto, sports betting and live betting and any one-off tournaments and events.
"Shared Game Platform" means a server, platform and software system that enables you to play games, tables and tournaments with players registered with other companies through websites which give access to the same server, platform and software system.
"Software" means the software which we expressly make available to you on the website in order for you to play or participate in the games.
"Website" means http://www.bitgames.io.
You may only participate in the games if you are over 18 years of age and over the minimum legal age in the territory where you are based when you use the website. If for any reason, an underage player manages to open an account and deposit funds, any funds deposited or money won by any such persons shall be forfeited to the Authority.
If you are an officer, director, employee, consultant or agent of or one of its group companies, suppliers or vendors, you are not permitted to register with us or to participate directly or indirectly in any of the games. If you are a relative of the above mentioned, we reserve the right to close your account or block you from participating in the games. For these purposes, the term 'relative' means a spouse, partner, parent, child or sibling.
We are licensed and regulated in Curacao by the Central Government of the Netherlands Antilles.
Registration and opening an account
In order to participate in any of the games for real money, you must first open an account with us.
a) A request to open an account is made by filling out the registration form and submitting it to us online. We reserve the right to refuse to open an account.
b) You must enter all the requested mandatory information into your registration form, including your name, place of residence, date of birth, e-mail address and relevant payment information, all of which must be true, complete and current. The name on your registration form must match the name on your debit/credit card, if using. You may only register your own details. You may only register your own details. You participate in the games strictly in your personal non-professional capacity for recreational and entertainment reasons only. You participate in the games on your own behalf and not on behalf of any other person. It is your sole responsibility to ensure that the information you provide is true, complete and current and you must update your account immediately in the event of any changes in the accuracy of the information provided.
c) We or third parties instructed by us may carry out verification procedures to verify your identity, either when you open an account or at a later date. Your Account may be blocked or closed if you are found to have submitted false or misleading information.
d) As part of the registration process you will have to choose a user name and password in order to log on to the website and use your account. It is your sole and exclusive responsibility to ensure that your user name and password are kept securely and not disclosed to anyone. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentionally or unintentionally, directly or indirectly, of your user name and/or password to a third party. You will not be refunded for any losses which result from such disclosure.
We are not required to maintain user names or passwords although if you have lost your user name or password, please contact us for a replacement. If you misplace, forget, or lose your user name or password because of anything other than our error, we will not be responsible..
You are allowed to have only one account. If you attempt to open more than one account, all your accounts may be blocked or closed. You are not allowed to sell, transfer or acquire an account with us from any other user. We reserve the right to close any accounts that are traced to the same address, IP address or computer or are suspected of having been transferred between users and freeze any winnings on those accounts. If we have deposited any bonuses, winnings or other funds into a duplicate account, we reserve the right to remove such funds.
Closing your Account
You are entitled to close your account at any time by sending an email to or doing so in My Profile. We will endeavor to respond within a reasonable time. You are responsible for all activity on your account until such closure has been acknowledged and affected by us.
We will honor all contractual obligations made to you before closure of your account. You are responsible for withdrawing your account balance when you close your account.
We reserve the right to close your account at any time in accordance with these terms and conditions.
If no transaction is recorded on your account for 30 months, the account will be considered inactive, and we will remit the account balance to you. If you cannot satisfactorily be located we are obliged by the rules of the Curacao legislations to remit your account balance to the Curacao legislations.
We reserve the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within 6 month from the date when they were awarded.
Termination of user account
We reserve the right, in our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time or close your account if:
- You are in breach of any of these terms and conditions or any of the rules, terms or conditions set out in any of the documents referred to in here;
- We are not satisfied with the results of any security review;
- You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage;
- You are or have been involved in or have been suspected to be involved in any fraudulent activities (read Fraud Control);
- You have ‘charged back' or denied any of the purchases or deposits that you made to your account;
We reserve the right to do any of the above in relation to any accounts you may have with other sites and services owned or operated by or on behalf of us and any sites and services that use the same shared game platform.
We will carry out all contractual obligations of ours made to you before closure of your account. However, we reserve the right to retain your account balance and recover any pay-outs, bonuses and winnings if we believe any money is due to us or any third party. Account balances may be non-refundable.
All decision made by www.bitgames.io are final.
In order to play the games for real money (as opposed to ‘fun money'), you will be required to pay money into your account. You may participate in games for real money only if you have sufficient funds in your account for such participation. We do not grant credit for you to participate in any of our games or use any of our services. All monies have to be provided by user.
All information required to deposit funds into your account can be found under the My Account and Deposit pages of the website. You can use any of the methods specified in these pages which are available to you. We reserve the right to set limits on the amount you may deposit into your account if we decide it is necessary to do so. We may set daily, weekly or monthly limits. You may also request limits to be set on the amount you may deposit into your account if you wish to control your spending.
Depending on the method selected, deposits may incur charges. For current fees regarding depositing funds, see My Account and Deposit for each deposit method. Your bank may charge you independently for bank wire transfers and other methods of payment. If you are uncertain about whether you will be charged, we recommend that you talk to your bank.
We accept payments made in BTC.
All payments into your account must be from a payment source on which you are the named account holder.
Transfer of funds between your account and other player accounts is prohibited.
Credit balances in your account will not bear interest. However, we will protect the funds in your account in accordance with the regulations set down by the Curacao legislations.
Money deposited must be wagered before a withdrawal can be made, i.e. the player account should not be used to only deposit and withdraw money. Charge of 10% may apply to all deposits/withdrawals if the amount has not been turned over. If you wish to make any withdrawals from your Account you should go to the withdrawal page in My Account. If you have any problems please contact us on . Please note that you have to wager deposited funds in 1:1 ratio.
Our acceptance of any withdrawal requests you make is subject to any deposit method restriction, bonus restriction, security review and any other of these terms and conditions. All amounts you withdraw are subject to the maximum limits set by us from time to time and any charges imposed by your bank or financial services provider.
We will remit funds standing to the credit of your account no later than two working days, if practicable, after receipt of your withdrawal request, although there may be delays due to any security reviews which we decide to undertake.
We reserve the right to carry out security reviews for any withdrawals you make and will always carry out identity verification procedures for withdrawals exceeding the equivalent of 2.000,00€ or such other maximum amount as may be set from time to time, and to any withdrawals of funds not used for wagering.
Payment of funds that you withdraw shall be made using the same method as you deposited the funds, unless we state otherwise on the website or deem it necessary, in our sole discretion, to use a different method.
We recommend that you keep a copy of all records of transactions into and out of your account.
In case of Jackpot win in any of the Jackpot video slots the maximum withdrawal of such winning may not be grater than 5.000 EUR, or the equivalent amount in your chosen currency, per week. You agree that we shall only be obliged to pay to you the maximum amount specified above.
When we confirm the outcome or result of any game in which you have been participating, all winnings made by you will be transferred to your account as soon as reasonably possible. All national and local taxes due in connection with any winnings awarded to you are your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize.
If we mistakenly credit your account with winnings that do not belong to you, the amount wrongly credited will remain our property and will be transferred out of your Account. If prior to us becoming aware of the error you have withdrawn funds that do not belong to you, the mistakenly credited amount will constitute a debt owed by you to us. If you become aware of an incorrect credit into your account you are obliged to notify us immediately at .
If deposits or transfers effected are not used for the sole purpose of gaming or wagering and in www.bitgames.io’s discretion there is suspicion of abuse (for instance where an appropriate level of game play has not occurred) the customer shall be deemed to be abusing exchange rate fluctuations and www.bitgames.io reserves the right in its absolute discretion to cancel the respective deposit/s or transfers in part or in full and to retract any costs that may have resulted in conjunction herewith. www.bitgames.io also reserves the right to close that account indefinitely.
Shared Game Platforms (multiplayer poker)
We reserve the right, but are not obliged, to run and utilize a shared game platform. In the event that we run or utilize a shared game platform, you agree that you may be pooled into common games or tables, at our sole discretion.
You are not allowed to play any games on a shared game platform against yourself using accounts set up through different websites. If it comes to our attention that you are doing so we may remove you from the game, confiscate any winnings you have made and close your account.
If you are in breach of the terms and conditions of any website or company that operates on the shared game platform, we reserve the right to block you, in part or in full, from the entire system so that you may not play through any website or company using the shared game platform.
Games and Bonuses
We reserve the right to change, add, suspend and/or remove games from the website at our discretion without notice and with immediate effect and will not incur any liability for any such action.
The rules for playing or participating in each of the games are set out in the Bitgames game rules. Further rules or instructions may appear on those pages of the website which relate to a particular game from time to time. All the rules for all of the games form an integral part of these terms and conditions and by accepting these terms and conditions you agree to be bound by them and to play the games in accordance with them. We reserve the right to amend any rules for any of the games from time to time at our discretion.
Details of any loyalty or bonus programs we may have in place from time to time are also set out in the Bitgames game rules. We reserve the right to change the terms and conditions of these programs at any time at our discretion.
Some of the games are operated by third party companies and we are licensed by these third party companies to provide their games to you. The third party companies are obliged to hold the necessary permits and licenses to provide gaming services. We are authorized to receive, hold and pay funds to you for the purpose of transactions and settlements in these third party games, but as they are not licensed, managed or controlled by us we make no warranties for them and exclude all other liability in relation to them.
By playing or participating in any of the games, you acknowledge that you do not find the games or our website to be offensive, objectionable, unfair or indecent in any way.
Game error notifications
Accessing the website
You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that any person who has access to the website through your internet connection is aware of these terms, and that they comply with them.
Access to parts of the website is restricted to users who have registered with us.
Our liability regarding content
The material displayed on the website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the website or in connection with the use, inability to use, or results of the use of the website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; or for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the website and in the material and software published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You are permitted to use the website and the material published on it only as expressly authorized by us. You must not reproduce, duplicate, copy or re-sell any part of the website or any part of the materials on the website or create derivative works based on the website or any of the materials on the website.
You may print off a copy of any page of the website or download an extract from any page of the website for your personal reference only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use the website or any of the materials on the website for commercial purposes, including any public display, public performance, sale or rental, without obtaining the express right, in writing, to do so from us or our licensors.
The name "Bitgames" and the associated logos and marks used on the website are registered trademarks which belong to us. All other names, marks and logos on the website either belong to us or our group companies or licensors. You have no right to use any of these names, logos or marks without our consent.
System and Game Errors
In the event of any system failure or game error (a divergence from the normal functioning of the game logic) for whatever reason that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, we will seek to place all parties in the position they were in immediately before the error occurred. We reserve the right to declare null and void any bets and wagers that were the subject of such error and to take any money from your account relating to these bets and wagers or, if there are insufficient funds in your account, demand that you pay us the relevant outstanding amount relating to these bets and wagers.
Betting and Gaming via the website
Any placing of bets, playing or participation in games, events or tournaments, depositing and withdrawing funds and any other use of the services on the website by you is governed by the Gaming Terms and Conditions.
You may use the website only for lawful purposes. You may not use the website:
- In any way that breaches any applicable local, national or international law or regulation.
- By way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
You also agree that you will not:
- Collect or store any information regarding any other user of the website, except as specifically provided for by the normal operations of the website and its programming and to the extent permitted by our Prohibited Program Policy;
- Disseminate any information concerning any other person or entity, including without limitation, personal data, user names and passwords and financial information;
Linking to the website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link from any website that is not owned by you.
The website must not be framed on any other site, nor may you create a link to any part of the website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Bitgames Terms and Conditions.
Links from the website
The website may contain links to other sites and resources provided by third parties. We have no control over those sites or resources and accept no responsibility or liability for them, their content, advertising, services, products, materials or availability. We are not responsible or liable, directly or indirectly, for any loss or damage that may arise from your use of or reliance upon any such sites or resources. If you decide to access any such third party sites or resources you do so entirely at your own risk and subject to any terms, conditions and policies posted on those sites.
The website changes
We aim to update the website regularly, and may change the content at any time. If the need arises, we may suspend access to the website, or close it indefinitely. Any of the material on the website may be out of date at any given time, and we are under no obligation to update such material.
Interactive Services (live chat)
We provide interactive services on the website, such as chat rooms and bulletin boards. These are provided to provide support and enhance your experience.We monitor all interactive services provided on the website and store all conversations.We exclude our liability for any loss or damage arising from the use of any interactive service by a user, whether the service is moderated or not.
Uploading content & graphic material to the website
We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user on the Bitgames website. Anything you write must not:
-Contain obscene, offensive, hateful or inflammatory material.
-Be threatening, abuse or invade another's privacy, or annoy others.
-Contain any untrue or malicious material related to any business or entity, including ours.
-Refer to any fraudulent or illegal activity or be used to collude with others in relation to such activity.
-Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
-Infringe any copyright, database right or trade mark of any other person.
If you fail to communicate and behave in a respectful manner, we may, based on the seriousness of the offense issue a warning or close your account.
Limitation and Exclusions of Liability
Your use of the website and all the services we provide to you on the website, including your download of the Software and your participation in the games is at your sole option, discretion and risk.
The material displayed on the website, the Software, the games and any other services we provide to you are provided without any guarantees, conditions or warranties. In particular, we do not warrant that the functions contained in the games or the Software will meet your requirements, nor that their operations will be uninterrupted or error-free. We are not liable for any malfunctions of the Software or bugs or viruses which result in lost data or any other damage to your hardware or software. We are not required to provide a redundant or back-up network or system.
To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with or arising out of your use of the website or any of the services we provide to you on the website, the Software or your participation in the games, including, without limitation, any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; or for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Our maximum liability to you, if any, is limited to the amount you have deposited into your Account in the previous 6 months less the amount you have withdrawn from your Account in the previous 6 months.
To the extent that we may not, as a matter of law, disclaim any liability or exclude any implied warranty or condition, the scope and duration of such warranty or liability shall be the minimum permitted under applicable law.
Nothing set out in these terms and conditions affects our liability for death or personal injury arising from our negligence.
If you need our assistance to help you control your gambling activities there are a number of things you can do, for example excluding yourself from playing certain games and setting limits on your deposits or bets. You may do so in My Profile section of the website.
If you feel you require further help, we suggest contacting Organizations set up to support people who feel they are no longer in control of their playing activities.
To maintain a high level of security and integrity in the system, we reserve the right to conduct a security review at any time to, amongst other things, validate your identity, age, place of residence and other registration data provided by you, check the manner in which you are playing or participating in the games and verify your financial transactions to prevent money laundering, potential breach of these terms and conditions or of applicable law.
You authorize us and our agents (affiliates) to make enquiries of you and you agree to provide such information or documentation as we may reasonably request in order for us to undertake a security review. You authorize us to use the information or documentation you provide to us and disclose it to any third party we consider necessary in order to verify or validate it.
Our records, or the records of the third party companies which operate the games, will be the final authority in determining the terms of your participation in the games, the results of the games and, if relevant, any activities which took place during a Game and the circumstances in which they took place.
If there is a discrepancy between the result of any game showing on the software you have installed on your hardware and our server or the server of the third party operator of the game, the result showing on our server or the server of the third party operator of the game will govern the result of the game.
You accept and agree that random number generator (‘RNG') software will determine the shuffling and dealing of cards and other randomly generated events required in the games.
Attacks and other offences
You agree that you will not access without authority, interfere with, damage or disrupt any part of the website, any equipment or network on which the website is stored, any software used in the provision of the website, or any equipment or network or software owned or used by any third party.
You must not transmit any data or send or upload any material that contains any viruses, trojans, worms, logic bombs, time-bombs, keystroke loggers, spyware, adware, bots, data mining tools or any other programs which we consider to be harmful or similar computer code designed to adversely affect the operation of any computer software or hardware, nor use any other device, software or routine to bypass any operational element of the website or attempt to interfere with the proper working of the website, the server on which the website is stored or any of the activities conducted via the website.
You must not modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of any part of the software on the website. You must not create, publish or distribute derivative works from any of the software on the website. You agree that the software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.
You must not attempt to gain unauthorized access to the website, the server on which the website is stored or any server, computer or database connected to the website.
Breach of any of these provisions may be a criminal offence and we will not hesitate to report it to the relevant law enforcement authorities. We will co-operate with those authorities by disclosing your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any material posted on it, or on any website linked to it.
Suspension and termination
- Immediate, temporary or permanent withdrawal of your right to use the website.
- Immediate, temporary or permanent removal of any posting or material uploaded by you to the website.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We have a zero tolerance towards inappropriate play and fraudulent activity. We will seek criminal and contractual sanctions against any person involved in or suspected of involvement in fraud, dishonesty or criminal acts, or collusion or suspected collusion with other persons involved in fraud, dishonesty or criminal acts. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and bar you from further participation in the website.
If we deem it appropriate we may share information regarding your fraud, dishonesty or criminal acts (including your personal data) with anyone we deem it necessary, including our third party licensors, operators of shared game platforms, other online gaming sites, banks and credit card companies. We will also make such reports as are necessary to the authorities.
We don’t allow use of software which would enable you to get an unfair advantage over your opponents. This is software designed to enable artificial intelligence to play on our platforms, such as programs which allow opponent-profiling, player collusion, cheating, unfair play or similar. You are not allowed to use any such software.
We may take measures to detect and prevent the use of such artificial intelligence software programs using various methods, including reading the list of currently running programs on your computer. This is for also for your safety and safety of others.
Allowed Poker Related Software
The following software is acceptable:
PokerAce Heads Up
STT Analyzer od PokerSoftware Tools
Prohibited Poker Related Software
The following software is prohibited:
CardRunners EV calculator
Insight Poker Hound*
Limit Hold'em Pre-flop Hand Advisor
Poker Player Database
PokerStrategy ICM Trainer
PokerZion No-limit Advisor
Push Bot Poker
SAGE Decision Calculator
SharkScope (SharkScope HUD)
Short Stacking Strategy Calculator
Sit n'Go End Game Tools
SNG Power Tools
STT Analyzer od PokerSoftware Tools
All language versions should reflect the same principles. In the event of any conflict between the different language versions of these terms and conditions, or any other terms, conditions or rules appearing on the website, the English language version shall prevail.
Transfer of Rights and Obligations
We reserve the right to transfer, assign, charge, sub-license or otherwise dispose of any of our rights and obligations set out in these terms and conditions, in whole or in part, at any time without notice, and you will be deemed to consent to such transfer. You may not transfer, assign, charge, sub-license or otherwise dispose of any of your rights or obligations set out in these terms and conditions.
You will indemnify and will be liable to pay us, and if appropriate our employees, officers, licensees, licensors, affiliates and subsidiaries, on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your breach of these terms and conditions, your fraud, dishonesty or criminal act or your use of the website or participation in the games, or that of any other person using your user identification